Refund policy
BOB ORE STUDIO – RETURN, EXCHANGE, AND REFUND POLICY
At Bob Ore Studio, we are committed to delivering exceptional craftsmanship, structural artistry, and an unparalleled luxury experience. If your purchase does not entirely meet your expectations, we invite you to review our comprehensive return and exchange policy below.
RETURN WINDOW
We accept return or exchange requests within fourteen (14) calendar days from the official delivery date recorded by the shipping courier. Requests initiated after this 14-day window will strictly not be eligible for a refund, store credit, or exchange.
ELIGIBILITY AND CONDITIONS FOR RETURNS
To protect the integrity of our high-end jewelry and leather-accented pieces, all items undergo a rigorous multi-point quality inspection upon return. To qualify for a full refund, your item must meet the following mandatory criteria:
• Pristine Condition: The item must be completely unworn, unaltered, and free of any signs of wear, scratches, scuffs, or blemishes.
• Original Packaging: The item must be returned in its complete original Bob Ore Studio packaging, including the luxury display box, protective pouches, certificates of authenticity, and any complimentary care kits.
• Security Tags Intact: If your item was shipped with a tamper-evident security tag or wrap, it must remain fully attached and unbroken. Removal of the security tag immediately voids eligibility for a return or exchange.
EXCLUSIONS AND NON-RETURNABLE ITEMS
Due to hygiene regulations and the bespoke nature of luxury manufacturing, the following items are strictly non-returnable and non-refundable:
• Earrings and Piercing Jewelry: Non-returnable under any circumstances due to strict health and sanitary laws.
• Custom or Bespoke Orders: Any piece that has been custom-sized, engraved, modified, or manufactured to personal specifications.
• Final Sale Items: Pieces explicitly marked as "Final Sale" or purchased during exclusive, designated archival sales.
THE RETURN PROCESS
To initiate a luxury return or exchange, please follow our white-glove procedure:
1. Contact our Concierge Team at concierge@boborestudio.com with your order number, proof of purchase, and a brief explanation of your request.
2. Our team will review your request within 24–48 business hours. If approved, you will receive a Secure Return Authorization (SRA) number and detailed packing instructions.
3. Securely pack the item in its original box and place it inside a sturdy, discreet shipping carton. Do not indicate on the outside of the package that it contains high-value jewelry.
4. Ship the package using a fully insured, trackable shipping service. Bob Ore Studio is not responsible for items lost, damaged, or stolen in transit during a return shipment. Return shipping fees and associated customs duties are the sole responsibility of the client, unless the return is a result of a manufacturing defect.